Returns Policy

Return & Exchange Policy

At Deluxe Bathworks, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help with refunds, exchanges, and support.

Order Cancellations

Before Shipping:
If your order hasn’t shipped yet, contact us immediately for a full refund.

After Shipping:
If the order has already been shipped, you can cancel by refusing delivery. Once the carrier returns the package to us, a 15% restocking fee will apply.

Returns

Products may be returned within 30 days of delivery, provided they are:

• Unused, uninstalled, and in their original packaging.
• Free of damage or signs of assembly.

Important Notes:

• Return shipping costs are the responsibility of the customer.
• A 15% restocking fee will be applied to all returns.
• Heavy products shipped via LTL freight are not eligible for returns.

Exchanges

If you’d like to exchange a product within 30 days of receipt, we’re happy to assist.

• No restocking fee applies to exchanges.
• Returned items must be unused, uninstalled, and in original packaging.
• Customers are responsible for both return and replacement shipping costs.

Shipping Damage

We recommend inspecting your delivery thoroughly within 24 hours of receipt. If you find damage, notify us as soon as possible with detailed photos via email. We accept damage claims up to 30 days after delivery.

For Freight Deliveries:

• Inspect packages carefully before signing.
• If damage is visible, note it on the delivery receipt or refuse the shipment.
• If inspection isn’t allowed before signing, note: "Damaged until further inspection" on the receipt.
• Report damages within 1 business day of delivery, including photos and a description of the issue.