Returns and Exchange Policy

At Deluxe Bathworks, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help with refunds, exchanges, and support.

Order Cancellations

Before Shipping:
If your order hasn’t shipped yet, contact us immediately for a full refund.

After Shipping:
If the order has already been shipped, you can cancel by refusing delivery. Once the carrier returns the package to us, a 20% restocking fee will apply.

Returns

Products may be returned within 30 days of delivery, provided they are:

Unused, uninstalled, and in their original packaging.
Free of damage or signs of assembly.

Important Notes:

Return shipping costs are the responsibility of the customer.
A 15% restocking fee will be applied to all returns.
Heavy products shipped via LTL freight are not eligible for returns.

Exchanges

If you’d like to exchange a product within 30 days of receipt, we’re happy to assist.

No restocking fee applies to exchanges.
Returned items must be unused, uninstalled, and in original packaging.
Customers are responsible for both return and replacement shipping costs.

Refund Processing Timeline

Once an order is canceled and approved for a refund, please allow up to thirty (30) calendar days for the refund to be processed and confirmed.

This timeframe allows us to:

Properly cancel all third-party vendor orders and related documentation; and
Receive, verify, and settle returned funds from our vendors prior to issuing a refund.

Refunds are issued only after all vendor cancellations have been completed and funds have been fully received by us.

This refund processing timeline is established in accordance with applicable California law and is intended to comply with the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), as well as relevant provisions of the California Business & Professions Code and California Civil Code.

Once a refund is issued, the time required for the refunded amount to appear in your account depends on your financial institution or payment provider and is outside of our control.

Important Notice

Nothing in this policy is intended to limit or waive any rights afforded to consumers under applicable federal or California law. Where required by law, refunds will be processed within the legally mandated timeframe.

Shipping Damage

We recommend inspecting your delivery thoroughly within 24 hours of receipt. If you find damage, notify us as soon as possible with detailed photos via email. We accept damage claims up to 30 days after delivery.

For Freight Deliveries:

Inspect packages carefully before signing.
If damage is visible, note it on the delivery receipt or refuse the shipment.
If inspection isn’t allowed before signing, note: "Damaged until further inspection" on the receipt.
Report damages within 1 business day of delivery, including photos and a description of the issue.