Privacy & Security Policy

Deluxe Bathworks, a division of Deluxe Collection, LLC, is committed to protecting your privacy and providing a safe shopping experience. Our team is here to help if you have questions or need support.

Contact Information

Hours: Monday – Friday, 8:00 AM – 5:00 PM (PST)
Phone: (877) 327-7487
Email: info@deluxebathworks.com

Transaction Security

All orders are verified with your card issuer before processing. Only fully authorized transactions are completed. In the event of a suspicious or declined transaction, we may contact you to confirm your order. Orders that cannot be verified may be paused or canceled for your protection.

Our website uses SSL (Secure Sockets Layer) encryption (128-bit) to protect sensitive information. A padlock icon and "https://" in your browser indicates a secure connection. If a secure connection cannot be established, your information will not be transmitted.

Information You Provide

We collect information you provide on our website or through other voluntary means, excluding full credit card numbers, which are never stored. This information helps us:

Process and manage your orders
Provide customer support and updates
Customize your shopping experience
Improve our website and services

Email Usage

Your email is used to communicate order updates, confirmations, and responses to inquiries. Marketing emails are only sent if you opt in.

SMS / Text Message Communications

By providing your mobile phone number to Deluxe Bathworks, you may voluntarily opt in to receive text messages related to:

Order confirmations and shipping updates
Customer service communications
Appointment scheduling or delivery coordination
Promotions or special offers (only if you consent)

Consent: SMS consent is obtained through website forms, checkout pages, or direct customer requests via phone, email, or text. Consent to receive SMS messages is not a condition of purchase.

Message Frequency: Message frequency varies based on customer interaction.

Opt-Out: You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us directly.

Data Rates: Message and data rates may apply depending on your mobile carrier.

Privacy: We do not sell, rent, or share your phone number with third parties for marketing purposes.

Automatic Information & Cookies

Like most websites, we collect certain technical information automatically, such as browser type, device details, and site activity. We use cookies to:

Remember items in your cart
Recognize your login session
Personalize your experience

You can block or delete cookies in your browser settings, but disabling them may prevent purchases or affect certain site features. If needed, our support team can assist with placing orders without cookies.

Emails & Newsletters

Email is one of our primary communication channels. You may receive:

Responses to inquiries
Order confirmations and shipping notifications
Optional newsletters, promotions, and product updates (if subscribed)

We do not sell, trade, or share your personal information with unrelated third parties. You may unsubscribe or update your preferences at any time through links in our emails or by contacting support.

Data Sharing & Protection

Your information is used solely to enhance your experience with Deluxe Bathworks and for operational purposes. We do not sell or distribute your data to outside parties.

Policy Updates

As our business evolves, this Privacy & Security Policy may change. Updates will be posted on this page, and your continued use of our website indicates acceptance of these updates. For any questions or concerns, please contact our support team at info@deluxebathworks.com.